Check a message is really from us
Enter the reference at the end of a WhatsApp message from us to find out whether we sent it.
services.anplacela.co.uk/verifyHow can we help?
Pay, apply or report online at any time. Every online service opens on services.anplacela.co.uk, part of the council's own website.
Do it online
All online servicesMessages from us on WhatsApp
Our official WhatsApp number, and what we will and will never ask you for.
services.anplacela.co.uk/contact/whatsappPay your council tax
Make a payment, set up a Direct Debit or view your bill for 2026/27.
Coming soonReport a missed bin
Tell us within 2 working days of your collection day and we will return.
Coming soonApply for small business rate relief
If your property's rateable value is under £15,000 you may pay less, or nothing.
Coming soonReport fly-tipping
Drop a pin on the map and add a photo. You can track what happens next.
Coming soonCheck your bin day
14 Mill Lane, Someplace QQ10 4LB
- Thu 15 Oct
- General waste (green bin)
- Thu 22 Oct
- Recycling (blue bin) and garden waste
Messages from us on WhatsApp
We send reminders and updates on WhatsApp from our official number and nowhere else. If a message claims to be from us, you can check it before you reply.
The one rule
We only ever send links that start with
https://services.anplacela.co.uk/No shortened links, no other websites. If a link goes anywhere else, it is not from us.
Our official WhatsApp number is always listed at services.anplacela.co.uk/contact/whatsapp.
We will
- End each message with a reference such as 7K4Q-2M9T
- Use your name and the service you contacted us about
- Link only to services.anplacela.co.uk
We will never
- Ask for your bank details or card number in a chat
- Ask for a one-time passcode
- Threaten bailiffs or arrest by message
- Ask you to pay by bank transfer to a new account
Is this message really from us?
Check the reference at the end of a message from us at services.anplacela.co.uk/verify.
News
All newsCheck any message from us in seconds
Every WhatsApp message we send now ends with a reference. Enter it on our website to confirm the message is genuine.
Warning about fake council tax refund messages
Residents have received texts offering a refund through a shortened link. We do not send refunds this way.
Market Square resurfacing starts 19 October
Work will take six weeks. The Tuesday market moves to Station Road car park during this time.